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8.JOB STATUS
6.Error Code (Cont.)
8
2D60 Failed to copy file Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2D62 Failed to connect to
network destination.
Check destination
path.
Check destination path.
Make sure that the network path is correct, and retry the scan. If
the error still occurs, ask your administrator to confirm whether
the IP address or path of the server is correct. Also make sure
that the server is operating properly.
2D63 Specified network path
is invalid. Check desti-
nation path.
Make sure you specify correct network folder and retry the scan.
2D64 Logon to file server
failed. Check user-
name and password.
Make sure you specify correct user name and password to
logon the file server and retry the scan.
2D65 There are too many
documents in the
folder. Failed in creat-
ing new document.
Delete the data in the local storage folder in the equipment and
retry the scan.
2D66 Failed to process your
job. Insufficient stor-
age space.
Delete the data in the local storage folder in the equipment and
retry the scan.
2D67 FTP service is not
available.
Ask your administrator whether the FTP service is configured
correctly.
2D68 File sharing service is
not available.
Ask your administrator whether the SMB protocol is enabled.
2DA8 The HDD is running
out of capacity for the
shared folder.
Delete the unnecessary data in HDD.
2DC0 Job canceled. Job was canceled.
2DC1 Power failure
occurred.
Make sure that the power cable is connected properly and it is
inserted securely. Resend the job.
Store to e-Filing
2B10 There was no applica-
ble job.
Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2B11 Job status failed. Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2B20 Failed to access file Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2B21 Message size
exceeded limit or maxi-
mum size
Fragment the message into several smaller-sized ones and
send them again.
2B30 Insufficient disk space Delete unnecessary documents in e-Filing and try again.
2B31 Failed to access e-Fil-
ing
Make sure that the specified e-Filing or folder exists. (If not, this
error would not occur.). Turn the power OFF and then back ON.
Delete the specified e-Filing or folder and reset them. Retry the
job in error. If the specified e-Filing or folder cannot be deleted,
contact your service representative.
2B32 Failed to print e-Filing
document
Make sure that the specified document exists. (If not, this error
would not occur.).Turn the power OFF and then back ON.
Delete the specified document. If the specified document can-
not be deleted, contact your service representative.
Error code Problem What to do