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8.JOB STATUS
6.Error Code (Cont.)
8
Scan Job
Error code Problem What to do
Remote Scan
2A20 Failed to acquire
resource
Perform the job in error again.
If the error still occurs, turn the power OFF and then back ON.
Perform the job in error again.
2A40 System fatal error Turn the power OFF and then back ON.
Perform the job in error again.
2A50 Job cancelling Job was cancelled.
2A51 Power failure Check if the power cable is connected properly and it is inserted
securely. Check if the power voltage is unstable.
Scan to E-mail
2C10, 2C12,
2C13, 2C20-
2C22
Illegal job status A system error has occurred during sending an E-mail. Retry it.
If the error still occurs, contact your service representative.
2C11, 2C62 Not enough memory When there are running jobs, perform the job in error again after
the completion of the running jobs. If the error still occurs, turn
the power OFF and then back ON, and perform the job again.
2C14 Invalid parameter
specified
Make sure you specify the settings correctly and try again.
2C15 Message size
exceeded limit or maxi-
mum size
You are sending too many documents at a time. Send your doc-
uments separately.
2C30-2C33 Disk access error When there are running jobs, perform the job in error again after
the completion of the running jobs. If the error still occurs, turn
the power OFF and then back ON, and perform the job again.
2C40 Failed to convert
image file format
Turn the power OFF and then back ON.
Retry the scan. If the error still occurs, contact your service rep-
resentative.
2C43 Encryption error.
Failed to create file.
Perform the job in error again.
If the error still occurs, turn the power OFF and then back ON.
Perform the job in error again.
2C61 Failed to read Address
book
Turn the power OFF and then back ON.
Retry the job in error. Reset the data in the Address book and
retry it. If the error still occurs, contact your service representa-
tive.
2C63, 2C64 Invalid domain
address
Ask your administrator to set the IP address.
2C65, 2C66,
2C69
Failed to connect to
SMTP server
Make sure the SMTP server is correctly working, or the SMTP
server address has been set correctly. Then retry the scan.
2C6A Failed to send E-mail
message
Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2C6B Invalid address speci-
fied in From: field
Ask your administrator to check if there is an illegal character in
the E-mail address of the equipment. Delete the illegal charac-
ter and reset the appropriate E-mail address, then perform the
job again.
2C6C Invalid address speci-
fied in To: field
Check if there is an illegal character in the Destination E-mail
address. Delete the illegal character and reset the appropriate
Destination E-mail address, then perform the job again.