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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
116 Error Codes
2C71
SMTP authentication error Confirm that the login name and password are correct.
If SSL is enabled, make sure that the SSL port number
is correctly set.
2C72
POP Before SMTP error Confirm that the POP Before SMTP settings and POP3
settings are correct.
2C80
Failed to process received Email job Ask your administrator whether the Internet Fax
Received Forward is set.
2C81
Failed to process received Fax job Ask your administrator whether the Fax Received
Forward is set.
2CC0 Job canceled (Job was canceled.)
2CC1
Power failure occurred Make sure that the power cable is connected properly
and it is inserted securely. Resend the job.
Save as File
2D10, 2D12,
2D13,
2D20-2D22
Illegal Job status Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
2D11
Not enough memory for saving the scan job Wait for a while and retry the job. If the error still occurs,
turn the power OFF and then back ON and retry it.
2D14
An internal error occurred Turn the power OFF and then back ON, and retry the
job. If the error still occurs, contact your service
representative.
2D15
Exceeding maximum file capacity Divide the file into several files, or retry in a single-page
format.
2D30
Failed to create directory Make sure that the access privilege to the storage
directory is writable and also the disk in the directory
has enough space, and then retry the job. If more than
one job is performed simultaneously, the error may
occur because the disk temporarily runs out of space. In
this case, wait for a while and retry the job. If the error
still occurs, turn the power OFF and then back ON, and
then retry it.
2D31, 2D33
Failed to create file Make sure that the access privilege to the storage
directory is writable and also the disk in the directory
has enough space, and then retry the job. If more than
one job is performed simultaneously, the error may
occur because the disk temporarily runs out of space. In
this case, wait for a while and retry the job. If the error
still occurs, turn the power OFF and then back ON, and
then retry it.
2D32
Failed to delete file Make sure that the access privilege to the storage
directory is writable and then retry the job. If the error
still occurs, turn the power OFF and then back ON, and
then retry it.
2D40
Failed to convert image file format When this error occurs by converting the Slim PDF
format, retry the scan. If the error still occurs, specify
the general PDF format.
When this error occurs by converting other than the
Slim PDF format, turn the power OFF and then back
ON. Then retry the scan. If the error still occurs, contact
your service representative.
2D43
Encryption error. Failed to create a file If the error still occurs after retrying, turn the power OFF
and then back ON. Then retry it.
2D44
Creating a file was not allowed. Creating an unencrypted file was not allowed.
Configure the encryption settings and retry the failed
job.
To create an unencrypted file, consult the administrator.
2D60
Failed to copy file Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
Error Code Problem Description Corrective Action