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6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
LDAP Search and Authentication Problems 95
LDAP Search and Authentication Problems
Network shutdown occurs or touch panel disabled after LDAP search
Problem Description
After performing the LDAP search, the network shutdown occurs or the touch panel is disabled.
Corrective Action
Try the checklist below. If the problem remains unsolved, contact your service representative.
LDAP authentication takes a long time
Problem Description
It takes a long time to perform LDAP authentication on the touch panel.
Corrective Action
Try the checklist below. If the problem remains unsolved, contact your service representative.
No. Check... Yes No Corrective Action
1 Is the LDAP server correctly running? Next Step
Ø
Ö
Confirm that the LDAP server is correctly running.
2 Is the LDAP server setting correctly set?
End Ö
Enter the correct LDAP setting. Re-enter the
correct password carefully because it is displayed
by asterisks.
No Check... Yes No Corrective Action
1 Is the LDAP server correctly running? Next Step
Ø
Ö
Check the LDAP server is correctly running.
2 Is the LDAP server setting correctly set?
End Ö
Enter the correct LDAP setting. Especially re-
enter the correct password carefully because it
displays with asterisks.