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9.JOB STATUS
9
12. ERROR CODE
If an error occurs while using the Fax (including the Internet Fax) or scan, the error code is displayed in the
status of each log. Take an appropriate action with reference to the following.
Fax/Internet Fax
Error Code Cause & Message Corrective Action
Fax
0011 Paper jam Clear the jammed printing paper.
0012 Original jam Clear the jammed original.
0013 Door open Firmly close the open door.
0020 Power interruption Check the power interruption report.
0030 Reset (Transmission is cancelled.)
0033 Polling Error Check polling options setup (Security Code,
etc.), and check if the polling document exists.
0042 Memory full Make sure that there is sufficient memory
before making the call again.
0050 Line busy Retry communications.
0053 Security Mismatch in Relay or Mail Box
transmission
Confirm the remote party’s Security Code,
system password, and your setup.
00B0-00B5
00C0-00C4
00D0-00D2
Signal Error or Line Condition Error Retry communications. Frequent failures may
indicate a phone line problem. If possible,
move the unit to another line and try your
communications again.
00E8 HDD error Retry communications. If the error still occurs,
contact your service representative.
00F0 Software failure Retry communications. If the error still occurs,
contact your service representative.
00F1 Hardware noise Retry communications. If the error still occurs,
contact your service representative.
Internet Fax
1C10 System access abnormality Turn the power OFF and then back ON.
Perform the job in error again. If the error still
occurs, contact your service representative.
1C11 Insufficient memory When there are running jobs, perform the job
in error again after the completion of the
running jobs. If the error still occurs, turn the
power OFF and then back ON, and perform
the job again.
1C12 Message reception error Turn the power OFF and then back ON.
Perform the job in error again.