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If you need further assistance
RG 5.375 x 8.375 ver 2.3.4
If you need further assistance
If you have followed the recommendations in this chapter and are still
having problems, you may need additional technical assistance. This
section contains the steps to take to ask for help.
Before you call
Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources of
assistance first.
Try the following before contacting Toshiba:
❖ Review the troubleshooting information in your operating system
documentation.
❖ If the problem occurs while you are running a program, consult the
program’s documentation for troubleshooting suggestions. Contact
the software company’s technical support group for their assistance.
❖ Consult the dealer from whom you purchased your computer and/or
program. Your dealer is your best source for current information.
Detailed system specifications are available at
www.ts.toshiba.com by
selecting your particular product and model number, clicking GO, and then
clicking the Detailed Specs link from the menu on the left. Or just refer to
the computer documentation shipped with your product.
For the number of a Toshiba dealer near you, see “Toshiba voice contact”
on page 27.
Contacting Toshiba
If you still need help and suspect that the problem is hardware-related,
Toshiba offers a variety of resources to help you.
Start with accessing Toshiba on the Internet using any Internet browser by
typing
pcsupport.toshiba.com.
Toshiba voice contact
Before calling Toshiba, make sure you have:
❖ Your computer’s model and model number.
❖ Your computer’s serial number.
❖ The computer and any optional devices related to the problem.
❖ Backup copies of your operating system and all other preloaded
software on diskettes or CD-ROM.
❖ Name and version of the program involved in the problem along with
its installation diskettes or CD-ROM.
❖ Information about what you were doing when the problem occurred.
❖ Exact error messages and when they occurred.