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5 APPENDIX
48 Troubleshooting at Network Printing Setups
Cannot print data to this equipment
Problem description
When you are unable to print to this equipment, network printing services have not been set up
correctly, or this equipment has not been properly configured to operate in your network environ-
ment. The following checklist will help you identify the source of the error and direct you to infor-
mation solving the issue.
No Check... Yes No For Instruction, Go To...
1 Have you set the protocol
settings so they are compat-
ible with your network and
client protocol settings?
If data sent from a specific
computer through a network
to this equipment are suc-
cessfully printed, this could
be a network configuration
error, not a hardware mal-
function or the incorrect
connection of this equip-
ment.
Next Step
Set up the proper protocol.
2 Have you set up the appro-
priate type(s) of print ser-
vices should be supported?
Next Step
Check the settings required for
your printing environment.
3 If you are using Novell print
services, did you set up the
Novell side of network print-
ing, such as creating print
servers and attaching the
print queue?
Next Step
Set up the NetWare server.
4 If you set up Novell print
services, can you see the
print job using PCONSOLE
or NWAdmin?
Next Step
Refer to your Novell PCONSOLE
or NWAdmin user documentation
for help with using these utilities.
5 Have you checked the gate-
way and subnet settings to
make sure this equipment is
part of the same network
Gateway as the client from
which you are trying to
print?
Next Step
Set up the TCP/IP correctly.
6 Are other services and com-
munications performed over
the network behaving in the
normal and expected man-
ner?
End
Refer to your network documen-
tation or use a network diagnostic
utility to research a network prob-
lem.