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5 APPENDIX
56 Troubleshooting
Command Line Options Not Processed
Problem description
All print options are sent to this equipment at the start of the print job. If the print file already con-
tains print commands, they override the command line options you set. For example, if the print
file specifies the Letter media, and you specify the A4 media option with the lp command, the
document is output on letter size paper (provided, of course, that all copier-related restrictions
have been met).
Corrective action
Change the properties in the document you want to print and recreate the print file. Submit the
print job using the LP command without setting additional parameters.
Retrieval of Printer Configuration Failed
Problem description
When accessing the printer properties, the system displayed “Retrieval of printer configuration
failed”.
Corrective action
If the printer driver cannot communicate with this equipment — Verify that the system is running.
If not, turn it on. Connect to this equipment via TopAccess. If you cannot connect, reboot this
equipment. If that fails, check the printer driver port assignment to make sure it is correct.
Cannot Print a Job as Expected Using PS Printer Driver
Problem description
When printing with the PS3 printer driver from the application that creates the PostScript code
for printing such as Adobe Acrobat, the following print options may not work correctly.
Manual Scale
Print Paper Size
Paper Type
User Front Cover
User Back Cover
Booklet
Multiple Pages per Sheet
All options in the Effect tab
All options in the Image Quality tab
Corrective action
Disable “Use PostScript Passthrough” in the PostScript Settings dialog box and print a docu-
ment.