10. TROUBLESHOOTING
EO1-11138
10-2
10.3 Problems concerning the Drawer
■ Drawer does not open.
Cause 1: Drawer blocked by foreign substance (coin, etc.).
Action: Try to open the drawer by removing the foreign substance, using a ruler or something. If you are still
unable to open the drawer ask the store manager to contact your authorized TOSHIBA TEC
representative for assistance.
Cause 2: Failure of the drawer itself
Action: Ask the store manager to contact your authorized TOSHIBA TEC representative for assistance.
10.4 Problems concerning the Display
10.4.1 Operator Display
■ Display blank.
Cause 1: Register is not securely plugged in.
Action: Securely plug in an outlet.
Cause 2: The operator display is in the power-save mode.
Action: Depress any key.
Cause 3: The brightness control provided to the operator display is adjusted improperly.
Action: Adjust it properly.
Cause 4: Failure of the LCD
Action: Ask the store manager to contact your authorized TOSHIBA TEC representative for assistance.
10.4.2 Customer Display
■ Some segment is not displayed, display shimmers, or illumination of the display is uneven.
Cause 1: Failure of the display tube
Action: Ask the store manager to contact your authorized TOSHIBA TEC representative for assistance.
10.5 Problems during Normal Operations
NOTE on changing the Mode Lock position:
Changing the Mode Lock position during sales entries or programming causes an error. To clear the error, return
the Mode Lock to the original position. However, changing the Mode Lock position to the OFF does not cause an
error. Error caused by changing the Mode Lock position cannot be cleared by the [C] key.
■ Normal operations cannot be carried out.
Cause 1: Mode Lock position does not correspond to the operation you attempted.
Action: Check whether or not the Mode Lock position corresponds to the operation. (Especially, check
whether or not the operation you attempted requires the MGR position. Ask your manager about the
operations which requires the MGR position.)
10.3 Problems concerning the Drawer