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User’s Manual 9-15
Troubleshooting
LAN
Wireless LAN
If the following procedures do not restore LAN access, consult your LAN
administrator. For more information on wireless communication, refer to
Chapter 4, Operating Basics.
TOSHIBA support
If you require any additional help using your computer or if you are having
problems operating the computer, you may need to contact TOSHIBA for
additional technical assistance.
Before you call
Some problems you experience may be related to software or the operating
system, it is important to investigate other sources of assistance first.
Before contacting TOSHIBA, try the following:
■ Review troubleshooting sections in the documentation for software and
peripheral devices.
■ If a problem occurs when you are running software applications, consult
the software documentation for troubleshooting suggestions. Call the
software company’s technical support for assistance.
■ Consult the dealer you purchased your computer and/or software from.
They are your best sources for current information and support.
Where to write
If you are still unable to solve the problem and suspect that it is hardware
related, write to TOSHIBA at the location listed in the accompanying
warranty booklet or visit www.toshiba-europe.com on the Internet.
Problem Procedure
Cannot access LAN Check for a firm cable connection between the
LAN jack and the LAN hub.
If problems persist, consult your LAN
administrator.
Problem Procedure
Cannot access Wireless
LAN
Make sure the computer's wireless
communication switch is set to on.
If problems persist, contact your LAN
administrator.
The Wireless LAN feature is not available on all models.