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User’s Manual 9-13
Troubleshooting
Sleep/Hibernation
After making a call you
can’t hear a ring
Make sure the tone or pulse selection in your
communications application is set correctly.
You can also use the ATD command. Refer to the
chapter on AT commands in online help files for
Appendix C, AT Command.
Communication is cut
off unexpectedly
The computer will automatically cut off
communication when connection with the carrier
is not successful for a set time interval. Try
lengthening this time interval.
A CONNECT display is
quickly replaced by NO
CARRIER
Check the error control setting in your
communications application.
You can also use the AT\N command.
Character display
becomes garbled during
a communication
In data transmission, make sure the parity bit and
stop bit settings correspond with those of the
remote computer.
Check the flow control and communication
protocol.
You cannot receive an
incoming call
Check the rings before auto answer setting in an
incoming call your communications application.
You can also use the ATS0 command.
If problems persist, contact your dealer.
Problem Procedure
Problem Procedure
The system will not
enter sleep/hibernation
Is Windows Media Player open? The system
might not enter sleep/hibernation, if Windows
Media Player is either playing a selection or
finished playing a selection. Close Windows
Media Player before you select sleep/hibernation.
If problems persist, contact your dealer.