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9-10 User’s Manual
Satellite U500/U500D, Satellite Pro U500/U500D
Recovery Discs
DVD Super Multi Double Layer drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
The following
message appears
when executing
Recovery Media
Creator.
“The Recovery Media
Creator can not be
launched because
there is no recovery
partition.”
You will see this message if you have previously
chosen to remove the partition and are trying to
create “Recovery Media”. When there is no
recovery partition, the Recovery Media Creator
cannot make Recovery Media. However, if you
have already created a “Recovery Media”, you
can use it to restore the recovery partition.
Simply follow the instructions in “Restoring the
preinstall software from your creating Recovery
Media” section in this manual. You will be directed
to select “Restore Original Factory Image” from
the drop-down menu. If you have not created
“Recovery Media”, please contact TOSHIBA
support for assistance.
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there is
no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. Refer to the Media care section in
Chapter 4, Operating Basics, for details on
cleaning.