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19 Support information
• If you have any questions regarding your TrekStor® product, please proceed as
follows:
• Check the features as well as the functions of your device (apparent on the
packaging), in order to use the correct settings.
• Read the manual carefully.
• Inform yourself on our website http://www.trekstor.de/en about the up-to-date
information concerning your product (e. g. available most recent firmware
releases).
• In the case you have further questions regarding your product, please note the
following TrekStor® support options
19.1 FAQ
The FAQ area of our website offers you a wide range of problem solving hints. Here
you can obtain answers to the most frequently asked questions concerning our
products.
19.2 E-Mail
Please fill in the support form on our website or send an E-Mail to
support.en@trekstor.de. You can find mailing addresses for other countries when
you click "
SERVICE" at the menu bar on our website.
19.3 Phone support
Please find the number of the support hotline for your country on our website under
"
SERVICE" as well.