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Appendix A - Troubleshooting
77
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting
steps.
• Check if other PCs work. If they do, ensure that your PCs IP settings
are correct. If using a Fixed (Static) IP Address, check the Network
Mask, Default gateway and DNS as well as the IP Address.
• If the PCs are configured correctly, but still not working, check the
TW100-BRF114. Ensure that it is connected and ON. Connect to it and
check its settings. (If you can't connect to it, check the LAN and power
connections.)
• If the TW100-BRF114 is configured correctly, check your Internet
connection (DSL/Cable modem etc) to see that it is working correctly.
Problem 2:
Some applications do not run properly when using the TW100-BRF114.
Solution 2:
The TW100-BRF114 processes the data passing through it, so it is not
transparent.
Use the Special Applications feature to allow the use of Internet applications
which do not function correctly.
If this does solve the problem you can use the DMZ function. This should
work with almost every application, but:
• It is a security risk, since the firewall is disabled.
• Only one (1) PC can use this feature.