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Omni 3300 Installation Guide
22
Printer Paper is Jammed in the Feed Mechanism
1. Remove the paper roll cover. Then, lift up the small red
lever located on the paper roll cradle’s right side until it
snaps “up.” (Figure 6, page 14). The paper can now move
freely through the paper feed mechanism.
2. Carefully cut the damaged paper from the paper roll and
clear the remaining paper from the feed mechanism.
3. Lower the paper release lever until it snaps “down.”
4. Re-install the roll of printer paper. If the problem persists,
it may be due to poor paper quality. Install a new roll of
higher-quality paper.
VeriFone Service and Support
For Omni 3300 terminal problems, contact your local VeriFone
representative or service provider.
For Omni 3300 product service and repair information:
• (USA) VeriFone Service and Support Group, 1-800-834-
9133, Monday - Friday, 8 A.M. - 7 P.M., EST
• (Global) Contact your VeriFone representative
Returning a Terminal for Service
Note: Unless otherwise instructed in this Installation Guide,
do not, under any circumstances, attempt any service,
adjustments, or repairs on this product. Contact your local
VeriFone distributor or service provider. Service conducted by
parties other than authorized VeriFone representatives may
invalidate the product warranty.
1. Gather the following information from the printed labels
on the bottom of each Omni 3300 terminal (Figure 12):
• Serial number (S/N xxx-xxx-xxx)
O3300 InstallGuide.book Page 22 Thursday, November 25, 1999 3:48 PM