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DSL Modem User Manual
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Chapter 8 Troubleshooting
s If running Windows 98 SE or Me, check the computer’s TCP/IP settings. Select
Start, Run, enter
winipcfg
in the “Open” text box, then press OK. The “IP Configuration” window appears.
Ensure the text box at the top of the window contains the name of the Ethernet
adapter installed in the computer. If not, click on the down arrow next to the
text box. When the list appears, click on the proper Ethernet adapter.
In the fields below, the Ethernet adapter’s various addresses appear. There
should be an entry for IP address, Subnet Mask, and Default Gateway.
Additionally, the “IP Address” entry should be on the 192.168.1.x network
(with “x” defining a range from 64 though 254).
If the Ethernet adapter is showing an incorrect IP address, click Release, which
sets all values back to 0 (zero). Then, click Renew (this process may take a few
seconds). The renewed IP address should be on the 192.168.1.x network.
If an error occurs, or the IP address renews with an address outside the
192.168.1.x network, contact the ISP immediately.
s If running Windows 98 SE, Me, 2000, or XP, check the computer’s TCP/
IP settings. Select Start, Run, enter
CMD
in the “Open” text box, then press OK. A “DOS” window appears, with a blink-
ing cursor (prompt). Enter
ipconfig
at the cursor, then press Enter on the keyboard.
The IP address of the Ethernet adapter should appear in the DOS window.
Ensure the IP address in the 192.168.1.x network (with “x” defining a range
from 64 though 254).
If the Ethernet adapter is showing an incorrect IP address, enter
ipconfig /release
at the cursor, then press Enter on the keyboard, which sets all values back to
0 (zero). Next, enter
ipconfig /renew
at the cursor, then press Enter on the keyboard (this process may take a few
seconds). The renewed IP address should be on the 192.168.1.x network.
If an error occurs, or the IP address renews with an address outside the
192.168.1.x network, contact the ISP immediately