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44 VISIONEER ONETOUCH 5820 SCANNER INSTALLATION GUIDE
TROUBLESHOOTING
After I installed PaperPort, I got a blue screen and a Profiling
Display error message. Why is this happening? PaperPort installs a
driver for scanning and printing. Sometimes a conflict occurs between
the PaperPort driver and another driver you may have on your
computer. To resolve the conflict, remove the PaperPort driver from
your SYSTEM.INI file and restart your computer. If the computer starts
properly, that is a good sign that the conflict occurred.
You can also change your video driver to SVGA and reboot with our
driver in the SYSTEM.INI file. This will help you tell if the video driver
conflicts with the PaperPort driver.
During installation I got the error message: PaperPort Installation
is not complete. What do I do? The installation procedure was not
successful. You need to reinstall the PaperPort software.
I got the error message: PaperPort cannot allocate enough memory
to perform internal critical operations. What do I do? You should
close any other active applications so that additional memory is
available. If you click continue, PaperPort moves the file to the
PaperPort data directory and renames the file with the prefix “bad.” This
allows you to recover the file later.
To recover the file, you can import it into PaperPort by using the Import
command in the File menu.
How do I uninstall PaperPort? See the next section, “How to Uninstall
your Scanner” on page 45. Uninstalling does not delete your scanned
items, and they remain in the PaperPort Data folder.
Note: Windows stores the SYSTEM.INI file in the Windows
directory.