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144 VISIONEER PATRIOT 780 SCANNER USER’S GUIDE
ERROR LIGHT TROUBLESHOOTING CODES
NORMAL OPERATION
■ Blinking Green Ready Light: indicates the scanner is waking up
from power saving and preparing to scan.
■ Steady Green Ready Light: indicates the scanner is ready to scan.
ERROR CODES
If your scanner experiences hardware problems, the green Ready Light
will turn off and the amber Error Light will blink. The number of
blinks indicates the type of error code.
Error Code Problem Solution
8, 11, or 15 ADF Communication Error Turn off the scanner and check the connections on the
back of the scanner. Make sure the ADF Cable is
securely plugged into the body of the scanner then
turn the scanner back on.
9 or 16 Paper Jam See “Clearing Paper Jams” on page 138. Note that after
blinking the error code several times, the light then
turns solid red.
10 ADF Cover Open
or
ADF Communication Error
Make sure the cover is closed after clearing a paper
jam. If the cover is securely closed, the ADF Cable may
be loose. Turn off the scanner, make sure the ADF
Cable is securely plugged into the body of the scanner,
then turn the scanner back on.
12 Scanner Lock Make sure the scanner lock is in the unlocked position
before the scanner’s power is turned on. See the
illustration on page 8 for the location of the lock. If the
problem persists, contact Visioneer Technical Support.
All Other
Codes
An internal part in the scanner
may have malfunctioned.
Re-boot your computer. If the problem persists,
contact Visioneer Technical Support.