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User Guide 5.0 107
Troubleshooting
available. The first year of service is free with purchase of the
SOHO. To register your SOHO:
1 With your Web browser, go to the SOHO System Status page
using the Trusted IP address of the SOHO.
For example, if using the default IP address, go to: http://192.168.111.1
2Click on LiveSecurity in the top header and follow the
instructions provided.
3Click on the Register your SOHO link, beneath the “New
Subscribers Activate here header”.
4 Enter your information and then click Save Profile.
I set a password on my unit, but I forgot it. Can you help?
If you forgot your password, you must reset the SOHO to its
factory default. Please see the section titled, “Resetting a SOHO to
the Factory Defaults” on page 23.
How does the seat limitation on the SOHO work?
The default user license on the SOHO is 10. The first 10 computers
on the network behind the SOHO to access the Internet are
allowed through the SOHO. To clear the list of these first 10
computers you will need to reboot the SOHO.
What is a SOHO feature key?
The feature key is an encrypted mask that tells the SOHO which
features are enabled. It is stored in memory on the SOHO.
I can't get a certain SOHO feature to work with a DSL
modem.
Some DSL routers implement NAT firewalls. Running NAT in
front of the SOHO causes problems with WebBlocker and the
performance of IPSec. When a SOHO is used in conjunction with a