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APPENDIX B: TROUBLESHOOTING
120
WD MY CLOUD PERSONAL CLOUD STORAGE
USER MANUAL
Resetting with Power Off
At the same time as you plug power into the WD My Cloud device, press the Reset button
and hold for about 40 seconds. The device undergoes a system restore and powers on.
Specific Problems and Corrective Actions
The following contains specific problems that may arise during the use of the
WD My Cloud device. Possible solutions are listed for each problem.
LEDs do not light up.
Make sure the power cord is connected correctly.
Make sure that the wall outlet has power. Test it by plugging in another device.
The WD My Cloud Device’s front panel light is yellow and the unit's Network
Adapter LEDs do not light.
1. Confirm the network cable is properly connected to the WD My Cloud Personal Cloud
Storage device and the network switch or router.
2. Make sure the network switch or router has power.
3. Use a different network cable and port on the network switch or router. Temporarily
swapping the WD My Cloud device's cable port with a working network device may
identify any failing cables and ports.
My router has failed. How do you manually map the drive letter?
1. Power down the device.
2. Connect the device directly to the computer's Ethernet port.
3. Power up the device. Wait until the LED turns blue before proceeding.
4. For Windows XP and Windows 7, on the Start menu:
a. Click (My) Computer.
b. Click My Network Places (Windows XP) or Network (Windows Vista/Windows 7).