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Warranty and Return
Warranty
What does this warranty cover? This Limited Warranty is provided by Xantrex
Technology Inc. ("Xantrex") and covers defects in workmanship and materials in your
XPower Powerpack 400 Plus and XPower Powerpack 400 R. This warranty period lasts
for 6 months from the date of purchase at the point of sale to you, the original end user
customer. You require proof of purchase to make warranty claims.
What will Xantrex do? Xantrex will, at its option, repair or replace the defective
product free of charge, provided that you notify Xantrex of the product defect within the
Warranty Period, and provided that Xantrex through inspection establishes the existence
of such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty
repair and building replacement products. Xantrex reserves the right to use parts or
products of original or improved design in the repair or replacement. If Xantrex repairs or
replaces a product, its warranty continues for the remaining portion of the original
Warranty Period or 90 days from the date of the return shipment to the customer,
whichever is greater. All replaced products and all parts removed from repaired products
become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to
the customer via a Xantrex-selected non-expedited surface freight within the contiguous
United States and Canada. Alaska and Hawaii are excluded. Contact Xantrex Customer
Service for details on freight policy for return shipments outside of the contiguous United
States and Canada.
How do you get service? If your product requires troubleshooting or warranty
service, contact your dealer.
If you are unable to contact your dealer, or the dealer is unable to provide service, contact
Xantrex directly at:
Direct returns may be performed according to the Xantrex Return Material Authorization
Policy described in your product manual. For some products, Xantrex maintains a network
of regional Authorized Service Centers. Call Xantrex or check our website to see if your
product can be repaired at one of these facilities.
What proof of purchase is required? In any warranty claim, dated proof of purchase
must accompany the product and the product must not have been disassembled or
modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the product at point of sale to
the end user, or
• The dated dealer invoice or purchase receipt showing original equipment
manufacturer (OEM) status, or
• The dated invoice or purchase receipt showing the product exchanged under warranty
Phone: 1 360-925-5059
Fax: 1 360-925-5143
Website: www.xantrex.com/support
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