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Troubleshooting Guide 1-1
1. Calling for service
Before calling your customer service support center, make sure
you have read this chapter and have tried the corrective actions
described here. If the problem persists, gather the necessary
information and call the customer support center.
Information to have on hand when calling for service
To report hardware or software problems in the United States,
call the following number:
1-800-822-2979
For customers outside the United States, call your local service
representative.
Before calling, make note of the following:
• Status code numbers and messages that appear on the
controller screen and the printer console
• Indicator lights that are lit
• Name of your printer: DocuPrint 4050 or 4090 NPS/IPS
• Serial number for your printing system (located on the frame
inside the printer, behind the door to the feeder trays 1 and 2)
• Problems you are having with the system.
Additional information you may wish to note prior to calling
includes:
• An explanation of how output differs from what was expected.
• An assessment of whether the symptoms follow a pattern or
occur randomly.
• A list of special conditions that may be related to the
problems:
– New applications
– Changes made to the software
– Recent service performed