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Troubleshooting Guide 6-1
6. Resolving printer problems
This chapter describes printer-related problems other than paper
jams, and suggests corrective actions. (Refer to “Clearing paper
misfeeds and jams” for information on paper jams.
Symptom Probable cause Action
Printed sets are not stitched. Stitcher/stacker is out of wire
(fault code L152), or is
jammed (fault code L172), or
stitching head has
malfunctioned (various fault
codes).
If you have completed Advanced
Customer Training (ACT), follow the
recommended procedures to correct
the problem. If not, contact your
supervisor or your service
representative. Until the problem is
fixed you can continue printing without
stitching the output.
Printing stops and the printer
console displays a message
indicating that an incorrect
paper size is loaded in a
feeder tray.
Incorrect paper size or a
damaged sheet.
1. Check the paper in the indicated
tray.
2. If the paper is not the correct size,
load the correct size paper.
If the paper size is correct, press the
Continue button to resume printing.
The number displayed in the
Wire Percentage indicator of
the printer console begins to
flash, and the message
STITCHER LOW ON WIRE
appears when you start a new
print job.
Stitching wire has decreased
to a percentage
predetermined by the service
representative.
If you have completed Advanced
Customer Training (ACT), follow the
recommended procedures to correct
the problem. If not, contact your
supervisor or your service
representative. You can continue
printing, but the stitcher may run out of
wire.
One percent of the wire will stitch
about 300 sets (maximum).
Printer console displays the
message
OFFSET FAILED, SET IN
OUTPUT BIN NOT OFFSET,
but the printed sheets in the
stitcher/stacker tray are offset
normally.
Faulty component in the
offsetting mechanism of the
stitcher.
1. Clear the message by pressing
the Continue button on the printer
console.
2. Call customer service support for
further assistance.