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Troubleshooting a Novell implementation
3-2 Troubleshooting Guide
Log message says there
is a failure to log in.
Password problem.
• Server does not accept
unencrypted logins
• NPS/IPS does not have the correct
password.
If the server is not properly
configured, enter SET ALLOW
UNENCRYPTED
PASSWORDS=ON at the server
console.
If NPS/IPS has the wrong
password, your Xerox service
representative must change the
password.
Log message indicates
failure to login and
password settings are
correct.
A PSERVER with the printer's
PSERVER name is running on the file
server or on another machine (this
could even be another NPS/IPS
configured to use the same PSERVER
name). The file server should only
have a PSERVER defined with the
same name as the printer’s
PSERVER, there should not be an
instance of PSERVER running under
that PSERVER definition.
Stop the PSERVER instance.
Log message says "Error
finding queue."
Queue not created. At the file server, create the queue,
set up the printer for the
PSERVER and be sure it will
service the appropriate queue.
Log message says
"Netware PServer
<name> not found.”
The PSERVER has not been defined
on the file server.
Define a PSERVER with the
correct name on the file server and
restart the system.
Log message says that
there was an error
attaching to the queue.
NPS/IPS does not have access to the
queue.
Ensure that there is a printer
defined for the PSERVER on the
file server and that the printer is
defined to service the desired
queue.
Table 3-1. PSERVER problems (Continued)
Problem Probable Cause Resolution