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Troubleshooting Guide 3-1
3. Troubleshooting a Novell
implementation
The tables in this chapter describe some ways to troubleshoot a
Novell implementation from the log messages that appear in the
var/log/DocuPrint.
The following table describes how to troubleshoot PSERVER
problems.
Table 3-1. PSERVER problems
Problem Probable Cause Resolution
Log message says there
is a problem locating a
NetWare server.
NPS/IPS is not getting SAP packets for
the server.
• There is a basic connectivity or
routing problem.
• The framing type has been set
incorrectly during installation.
• The file server name has been set
incorrectly during installation.
If there is an external connectivity
problem:
• Check Novell file server
console screen for messages.
• Check that the server is
running and connected to the
network.
If it is an incorrect framing type or
server name, your Xerox service
representative must change the
configuration on the printer
controller.
Log message says there
is an error in connecting to
the file server.
NPS/IPS is getting SAP packets with
information about the server, but
cannot communicate with it.
• There is a basic connectivity or
routing problem.
• NPS/IPS has an incorrect network
number.
If there is an external connectivity
problem:
• Check Novell file server
console screen for messages.
• Check that the server is
running and connected to the
network.
If it is an incorrect network number,
your Xerox service representative
must change the configuration on
the printer controller.