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Resolving system problems
7-2 Troubleshooting Guide
No jobs appear to be
printing.
Queueing or printing may
be stopped.
• Enter Show Status.
• Enter Start Queueing or Printing.
Scheduling policy may be
First Come First Served
(FCFS) and the next job
may be ineligible.
• Enter Show Scheduling Policy to
determine current setting.
• If scheduling policy is FCFS and the next
job is ineligible, no jobs will print. Either
load the media the job is waiting for, or
Set Scheduling Policy to
ResourceMatch so the next eligible job
prints.
Possible system problem • Enter Print Sample Document to see if
jobs can print from the controller to the
printer.
• If the sample document does not print,
there may be a system problem.
Printer controller is not
communicating with the
network. (Does not apply
to channel-attached host.)
• Ping the printer controller; check the
cabling/connections.
• Reconnect the network cable. Use the
network diagnostics to check the network
devices.
Printer controller is off or
needs to be restarted.
• Check the printer controller operation.
• Restart the printer controller.
User cannot send a job
from a workstation.
The workstation is not
communicating with the
network.
• Ping the printer controller or another
workstation. Look at the workstation
network cable.
• Reconnect the network cable.
For TCP/IP: Printer
controller host name and
address are not in the
workstation hosts file.
• View the workstation hosts file.
• Add the printer controller name and
address to the hosts file.
Symptom Probable cause Action