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Troubleshooting Guide 2-1
2. Troubleshooting Xerox Client
Software installation
Xerox Client Software is downloaded from the printer controller
to a network client workstation to enable a print command. Refer
to the
Guide to Submitting Jobs from the Client
for more
information.
If you are unable to install the Xerox Client Software, or if you
install it and all requests submitted fail, try the following:
• Make sure the Xerox Client print command does not conflict
with the local print command on the client system. To verify
this, at the prompt (or on a new shell window prompt, for Sun
clients), enter print. You should see the usage message for
the Xerox Client print command.
If not, make sure that the environment variable path includes
the subdirectory /usr/xerox/nps/client/bin and /usr/bin before
the subdirectory containing the local print command. Also,
resolve any print command aliases that might be set in
the.cshrc file.
If you see the message “Server or Directory Unreachable”
after executing a print command, perform the following steps:
1. If the printer controller software is newly installed, verify
that queuing has started at the printer controller.
2. At the client, verify the host file exists and contains the
printer controller name and TCP/IP address.
3. Verify the network connections between the printer
controller and the client. Enter
ping <Printer Controller
name>;
if that fails,
enter ping <Printer Controller TCP/
IP address>
. Verify that the TCP/IP address of the printer
controller is the same as the one in the host file on the
client.
4. Check for hardware problems.