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System Guide 7-1
Troubleshooting
7 Troubleshooting
This section covers the various faults that you may encounter in
using the Xerox FreeFlow
® Print Server. Declared faults are those
that display a message to indicate a problem. Undeclared faults
are problems that you may encounter that do not display a
message or a visual indicator on the user interface.
Calling for service
Before calling the Customer Service Support Center, ensure you
have read this information and have tried the corrective actions
described in this document. If the problem persists, gather the
necessary information and call the appropriate Customer Service
Support Center phone number. Your site representative can
supply you with the telephone number for the Customer Service
Support Center in your area.
The Xerox Welcome Center number is (800-821-2797). The
customer support direct TTY number for assistance is 1-800-735-
2988.
Before calling for service, make note of the following:
• Print/job fault messages that appear on the system controller.
• Status messages that appear on the printer control console.
• Indicator lights that may or may not be lit.
• Status codes that appear in the message display of the tape
drive control panel if there is a tape drive problem.
Your call is answered by a representative who asks you for your
equipment serial number. Ensure that you have this available at
the time of the call.
Declared faults
Declared faults that you may encounter on your system are
categorized as printer faults or job faults.