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System Guide 7-3
Troubleshooting
• Client Problems: Client problems include job submission
problems with no message displayed at the client workstation.
• Graphical User Interface (GUI) problems: GUI icons or
windows do not appear correctly, do not operate correctly, or
disappear suddenly.
• Print quality: The output from the printer contains image
defects such as deletions, problems with lines, missing
images, smudges, shading, or text problems.
• Font problems: The output from the printer contains font
defects, such as incorrect character spacing, jagged
characters, text running off the page, or sentences running into
each other.
• Inoperable system: The inoperable system has experienced
an unrecoverable software error due to a job or operator
action.
• Job flow: Jobs sent from the client are not received at a printer
queue.
• Job integrity: The output from the printer is not as expected; it
may have missing pages, missing data, incorrect page
orientation, incorrectly ordered sets, or job attribute
inconsistencies.
• PDL problem: To isolate these problems the system
administrator may ask the job submitters when they are
experiencing problems with printing.
• Process problems: A process was followed incorrectly or
unintentionally.
• Productivity and performance: The job takes an excessive
amount of time to complete.
• Save problems: A job is submitted from a client with a Save
destination, but the job is not saved.
SNMP problems
If there is no response from the agent to the browser, one or all of
the following steps can be taken:
1. Log in as root.
2. # prstat
This shows whether the agent is running or not. It may be that
processes are consuming processor time. Normally you
should see that the agent is taking up less than 1%.
3. ps -ef | grep agent
This indicates if the agent is alive. The number 9252 is
important for the pstack command below (the number varies).
root 9252 9221 0 16:36:00 consoler 0:08 /opt/XRX/XRX/snmp/
agent
4. pstack 9252