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System Guide 7-11
Troubleshooting
Editor problems
For problems with the Editor, diagnostic and troubleshooting
should start with the Editor. The following is the command that
validates that the Editor is “alive”:
ps -ef|grep XRXuiEdit
The administrator may be able to isolate the problem by
monitoring the XRXuiEdit process operations and following these
steps:
1. Login as root.
2. Kill XRXuiEdit and GUI process.
3. Copy the updated executable class file over to the system:
4. opt/XRXnps/XRXuiEdit/bin/pdfView Edit/*.class
files and
5. opt/XRXnps/XRXuiEdit/bin/pdfParser/*.class files.
6. Restart the Xerox FreeFlow Print Server GUI using./
startGUI command.
7. Verify the /opt/XRXnps/logs/ui_logs from a terminal
window to monitor its output message.
Restore password
To restore the default password if an operator or system
administrator forgets the system password, perform the following:
1. Open a terminal window.
Logon as the root user by typing su and select <Enter>.
2. Enter the password and select <Enter>.
3. At the prompt (#), enter the following: cd /opt/XRXnps/
XRXui61XX/data and select <Enter>.
4. Type: ls -la and select <enter>.
5. Delete the files “.npw” and “.sum” by typing rm .npw .sum
and selecting <enter>.
6. Open the System menu and select [Logon]. Select the desired
user type and enter the password. Select <OK>.
7. An error message displays, “A problem was detected in the
password file.” Select <OK> and retype the default password
again and select <OK>.
8. A message displays in the main window which reads, “Missing
password file recreated.”
9. Select on the “missing password file” recreated message. A
pop-up window displays the service code C03-501. Another
message is displayed which reads, “The missing password file
has been recreated. All current passwords are now valid.
Contact the system administrator to install operator and
system administrator passwords.”