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System Guide 7-7
Troubleshooting
3. If jagged characters are seen, determine if there is a scalable
option available for that font and whether the user selected
that option.
4. For incorrect characters or text that runs off the page,
determine if the document was created with one driver and
printed with another driver.
5. If you are comparing prints from a proof printer, ensure that the
same PDL file was used to make the prints on both printers.
6. If small fonts are printing ragged, change the default font
renderer in Print Manager from the “Adobe Type Manager” to
the “Font Solution”.
Inoperable system problems
Determine which partition is full by opening a terminal window and
perform the following:
1. Telnet using another system into the controller and use the su
command to become the root user.
2. At the # prompt, type:sync; sync; halt and press <Enter>.
3. At the ok prompt, type boot
NOTE: Pressing <Stop> and <A> may result in lost information if a
job is currently being received by the system. Jobs would need to
be resent.
Job flow problems
If a job is submitted to a printer but does not print, this is a job flow
problem.
Determine the status of the printer, printer queue and ensure that
the queue is set to release jobs.
Determine which partition is full by opening a terminal window and
entering the following:
• df -k
• If the /var/spool/XRXnps/outQ partition is full, go to the Xerox
FreeFlow Print Server user interface. Open [Preferences] and
then [Job Policy]. Set the system to small partitions or large
partitions to avoid saturating the outQ.
• If the /opt partition is full, delete unnecessary files and
compress and move any core files that are in the /opt/XRXnps/
corefiles directory.
• If the /var/spool partition is full, determine the size of the /var/
spool/XRXnps/inQ directory. If a job is larger than half the size
of the directory, delete the job and restart the Xerox software.
If the job is small, store it on a server and resubmit the job from
the client.
Delete any faulted, ineligible, or held jobs that are no longer
needed. Also, delete any completed jobs in the /opt/XRXnps/