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System Guide 7-13
Troubleshooting
3. Check the error page for the words “OFFENDING
COMMAND”. The words after this instruct what to do to fix the
file.
If there is a problem with a job saved to CD, the administrator uses
the following:
#cdr -1 lists all the CD writers found in the system.
# cdrw -M reports media status. CDRW reports if the media is
blank or note its table of contents, the last session’s start address,
and the next writable address if the disk is open.
Printing system logs
System logs gather information to recover various system
problems.
Logs are used to gather second level information on the operation
of the system. These should only be used when directed by this
guide or by the Customer Support Center. All logs are found in the
/opt/XRXnps/log directory. The most recent entry is at the bottom
of the file.
all_jobs_log
The all_jobs_log contains information about the status of various
tasks associated with processing a job, such as decomposing,
marking, and printing.
The format of the file is as follows:
Logging Module /t# Absolute Time /t# Job ID /t# Message
system_log
The system_log contains information about general high level
system events such as the initialization of software or the starting
of a process.
The format of the file is as follows:
Logging Module /t# Absolute Time /t# Message