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System Guide 7-9
Troubleshooting
Gateway problems
Gateway logs reveal how the data is being received by the
system.
/opt/XRXnps/log/CGAPI.Debug.Log (for IPP gateway)
/opt/XRXnps/log/XLP.Debug.Log
/opt/XRXnps/log/Socket.Debug.Log
PDL problems
If a problem exists with a PDL job, the System Administrator can
ask the job submitter specific questions to identify the problem.
Possible questions that may help are the following:
• What printer driver was used to create the file?
• What application was used to create the file?
• Do all applications create this file format?
• Have you tried to use a different printer driver? If not, do so to
conclude if it also creates problems.
• Has the file printed previously on a different printer?
• Was the file recreated and resubmitted?
• Have you checked to see if the destination queue is accepting
files? Were the resources adequate?
• Did this file or a similar file print on a previously installed
version of the system software?
PostScript problems
The following questions may be helpful to ask when trying to
isolate a PostScript problem:
• What printer driver was used to create the file?
• What client/application was used to create the file?
• Was the file recreated and resubmitted with a different driver?
What was the result?
• Is there a printed PostScript error page, and what errors were
listed?
• Is the queue faulted, or is it accepting jobs?
• Did this file or a similar file print on a previously installed
version of the system software?
• Will the job print on any other PostScript printers?
• Does the PostScript file distill properly using Acrobat Distiller?
TIFF problems
The following questions may be helpful to ask when trying to
isolate a TIFF problem: