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13 Problem Solving
112 Xerox CopyCentre/WorkCentre 118 System Administration Guide
Problems using a NetWare Environment
This section explains what to do when problems occur while using NetWare. The
causes, confirmation methods, and actions are as follows. If a problem still exists after
the corrective action has been performed, follow the Problem Solving Procedures on
page 111 to seek further assistance.
When printing fails – page 112
When a switch off/on message is displayed – page 116
When the required printing result is not obtained – page 116
When there is no notification of error – page 117
When printing fails
*: For setting and confirmation methods, refer to the NetWare online documentation.
Cause Confirmation Method Action
A network component does
not conform to the automatic
setting of the frame type.
Check that the data link port
light is on, in the network
component connected to the
machine. Then check that
frame types of the file server
are unified in the network.
Set the machine to the frame
type specified for the file
server to be connected.
A control character or an
equal sign (=) was used in a
printer name.
Check whether the machine
is activated with the entered
name.
Initialize the NV memory from
the control panel of the
machine, then specify a
printer name with characters
other than control characters
or the equal sign (=).
A fault occurred on the
network between the client
and the machine.
Use NWADMIN to check
whether the target printer
object is viewed.
Replace the network cable
between the client and the
machine.
The user name or group
name of the print job is not
registered in the print queue.
Use NWADMIN or
PCONSOLE to check
whether the user name or
group name of the job has
been registered in the print
queue.
<Action -1>
Re-send the print job to a
print queue in which the user
name or group name has
been registered correctly.
<Action -2>
Use NWADMIN or
PCONSOLE to register a
user name or group name of
the job in the print queue.*
Print jobs cannot be sent to
the print queue.
Use NWADMIN or
PCONSOLE to check
whether the Allow Users To
Submit Print Jobs option is
set to Yes.*
Use NWADMIN or
PCONSOLE to set the Allow
Users to Submit Print Jobs to
Yes.*