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13 Problem Solving
124 Xerox CopyCentre/WorkCentre 118 System Administration Guide
Problems using EtherTalk
This section explains what to do when a problem occurs while using EtherTalk. The
possible causes, confirmation methods, and actions are as follows. If a problem still
exists after the corrective action has been performed, follow the Problem Solving
Procedures on page 111 to seek further assistance.
The print driver that
accompanies the machine is
not being used (a third party
print driver is being used).
Check whether the print
driver that accompanies the
machine is selected.
Select the print driver that
accompanies the machine. If
the print driver is not found,
install and select it. If a third
party print driver is used, you
may have unexpected
results.
Cause Confirmation Method Action
Cause Confirmation Method Action
The name (or the default
name) of the machine has
been changed.
Check that the machine
name has been changed in
Chooser.
Change the name of the
machine or the other printer
to avoid the same name on
the network.
The machine does not
display in Chooser.
Use a network management
software to check that the
type of the NBP entity name
for the machine has been
changed from LaserWriter.
If the type of NBP entity
name for the machine has
been changed from
LaserWriter, the machine
cannot be selected in
Chooser. If the machine must
be selected, open the
machine using Apple Share
Print Server or Windows
Server.
Use a network management
software to check that the
machine exists on the
network.Check that the
network is connected
correctly.
If the machine cannot be
found on the network, the
machine may be off or the
network cable may be faulty.
If the machine is on or the
network cable is not faulty,
contact the Xerox Welcome
Center.