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13 Problem Solving
118 Xerox CopyCentre/WorkCentre 118 System Administration Guide
When the machine is not found from client computers
When printing fails
Cause Confirmation Method Action
The transport protocol is
different between the client
and the machine.
Select [Searching as another
computer] ([Start] > [Find] >
[Computer]) on the client, the
machine can be found.
Match the SMB transport
protocol between the
machine and each client.
Multiple master browsers
exist.
Same as the previous
Confirmation Method
When multiple clients are in
the same workgroup, set the
[Auto Master Mode] item in
the SMB setting file
[config.txt] to OFF, then
switch the power off and on.
(Only the Key Operator)
The network (subnet) is
invalid.
Same as the previous
Confirmation Method
Set up the machine and client
computer are in the same
networks.
Host name search does not
function correctly
(with TCP/IP).
Use the PING command, and
check that a response is
returned when specifying the
IP address of the machine,
and that no response is
returned when specifying the
host name.
Check the WINS 1st server,
WINS 2nd server, and subnet
mask items in the SMB
setting file [config.txt], and
also check the WINS, DNS,
and LMHOST contents in the
client. (Only the Key
Operator)
The host name specified for
the machine is already
defined for a different
machine.
Check if the host name is
duplicated in the SMB status
information of the System
Settings List.
Take one of the following
actions.
1. Change the host name to a
different name in the SMB
setting file [Config.txt].
2. Use CentreWare Internet
Services to change the
host name to a different
name.
3. Reset the machine
settings to the initial
values. (Only the Key
Operator)
Cause Confirmation Method Action
The machine is processing a
print request from another
client (only non-spool mode).
Check that the machine has
a print job in progress.
After the machine has
processed the print request,
send a print job or change the
mode to the spool mode.