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13 Problem Solving
126 Xerox CopyCentre/WorkCentre 118 System Administration Guide
Cause Confirmation Method Action
Cannot access to
CentreWare Internet
Services.
Check if the machine is
switched on.
Switch the machine on.
Print out the System Settings
List to check if CentreWare
Internet Services port is
activated.
Activate the CentreWare
Internet Services port.
Check if the internet address
is correctly entered.
Check the internet address. If
Services cannot be
accessed, enter the IP
address to make the
connection.
Check if the proxy server
being used.
Depending on the proxy
server, connections might not
be possible. Without using
the proxy server, configure
either the browser setting to
“not using proxy server” or
the address to be used to
“not using proxy server”.
The “please wait” message is
displayed.
– Wait for a while as instructed.
If nothing happens, click the
[Refresh Status] button. If this
does not help, check that the
machine is working correctly.
The [Refresh Status] button is
not working.
Check if you are using the
specified OS and browser.
Use the specified OS and
browser.
Selecting menu in the left
frame does not change the
right frame connection.
The screen display is
distorted.
– Change the window size of
the browser.
The latest information is not
displayed.
– Click the [Refresh Status]
button.
Clicking the [Apply New
Settings] button does not
reflect the new settings.
Check if the entered value is
correct.
Enter the correct value. If the
entry is not valid, it will be
automatically changed within
the limit.
Clicking the [Apply New
Settings] button will display
messages like “the server
has returned ineffective or
unrecognizable response” or
“no data”.
Check if the user ID and
password are correct.
Enter the correct user ID and
password.
Reboot the machine.