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User Guide
63
Jams
Clearing Paper Jams
Preventing jams
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To reduce the frequency of paper and transparency jams, use only
Xerox Phaser paper, Xerox Phaser labels, and Xerox Phaser 7700
transparencies. See page 8 for ordering supplies.
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Fan paper prior to loading in the Universal Trays or
Multi-Purpose Tray (MPT).
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For supported paper sizes, refer to page 18.
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For proper paper-loading instructions, refer to page 22.
What causes a paper jam?
Paper jams occur most often in these conditions:
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Incorrect paper type selection in printer driver.
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The paper does not meet specifications.
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The paper is moist, bent, or folded.
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The paper is not loaded properly.
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The Universal Tray is not adjusted properly for the paper
(side and rear guides).
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The Universal Tray is overfilled. Make sure paper does not
exceed tray capacity.
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The loaded paper size is not supported by the paper tray.
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The paper weights are not consistent with the paper tray
capacities.
Videos are available with instructions for clearing jams.
Videos are located on the CD-ROM or the Xerox web site:
www.xerox.com/officeprinting/7700support/
If you loaded the videos on your PC’s hard drive, you can
also access them in the driver’s Troubleshooting tab.