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5
TROUBLESHOOTING
The following offers causes or solutions to
symptoms related to improper operation.
Check this table when experiencing any loss of
operation or print quality. Note that the LEDs
appear white for ON, dark for OFF, and circled
with radial lines for FLASHING.
SYMPTOMS / DESCRIPTION REASON / SOLUTION
AMBER
INDICATOR
ILLUMINATES
Media alert: Cards
ThePrinter stops and anerror comes up in
the Windows application program or in
WindCard Software.
1. Check for Cards in Card Cartridge.
2. Check Card Thickness Control setting.
3. Press the Panel Button for 1 second.
The printing job will restart.
AMBER
INDICATOR
FLASHES
Media alert: Ribbon
ThePrinter stops and anerror comes up in
the Windows application program or in
WindCard Software.
1. Check ribbon.
2. Load new ribbon.
3. Ribbon will automatically synchronize
and printing will restart with new card.
980261-001 Rev.C 23