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Appendix A. Troubleshooting 73
Problem
I set up my AP+4 as an access point, but the devices I set up on
my
zoom
wireless network cannot access the Internet.
Solution
1
11
1
Verify that a “wired” computer can access the Internet.
•
If it cannot, try the following:
a
aa
a
Make sure the associated LAN port LED on the
AP+4 front panel is lit.
b
bb
b
Check the TCP/IP settings on the computer (see
above, page 71.
c
cc
c
Perform a Release/Renew operation on the
computer or reboot.
•
If the wired computer can access the Internet, reboot the
devices(s) on your wireless network and try to access
the Web again.
If you still cannot connect to the Internet wirelessly, go to
Step 2.
2
22
2
Verify that security is not set on the AP+4 or the client. If it is,
ensure that the wireless devices are using the same security
settings.
3
33
3
Verify that the devices are connected to the correct wireless
network and that the signal strength is adequate. (Try
repositioning the devices if the signal strength is too low.)
4
44
4
In the AP+4 menu pane, select
Wireless
→
Site Survey
to
view other wireless networks in the area. Then on the
Wireless Basic Settings
page, select a channel number for
your network that is not being used by another network. If
possible, try to maintain a 5-channel difference between your
network and other nearby networks.
5
55
5
If you are using Windows XP with built-in wireless access:
a
aa
a
On your Windows desktop, click the
Start
button, then
click
Control Panel
.