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76 Zoom AP+4 User Guide
We do not want you left on hold for long periods of time, so we
limit the queue length. We recommend that you take the time to
familiarize yourself with the other services described in this
section before calling. Many questions can be answered more
quickly using e-mail or our World Wide Web Home page.
World Wide Web
Zoom’s Web page lets you send e-mail for assistance, register
on-line, access product reviews and descriptions, and do a
whole lot more. Visit the Zoom Technical Support area for the
latest Flash Files and Drivers for your Zoom Product. To access
Zoom’s Web page, please go to your Web browser and select:
www.zoom.com
From Zoom’s Homepage you can easily go to Technical Support
or many other useful areas.
Smart Facts™
Q&A Search Engine (English Only)
Smart Facts™ is an automated intelligent database of Frequently
Asked Questions (FAQ’s) about Zoom Products. It allows you to
search for solutions to your Technical Support questions, by
product or via a powerful Keyword Search Engine. If you still
cannot find a solution to your question, SmartFacts lets you
access our Technicians via e-mail for a personalized response.
SmartFacts provides you with a way to track the history of your
problem and to add or change the description without having to
enter any facts that were previously sent. SmartFacts can even
contact you automatically if there is an update to your modem or
software that helps to address the question you had. You can
access SmartFacts from
www.zoom.com/techsupport