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Troubleshooting Tips
Problem: My X6v’s INTERNET light is a steady green, but my
computer cannot connect to the Internet.
• If you are using an Ethernet port, check that the X6v’s ETHERNET
light is on. If not, reboot your computer. If the light is still not on, check
that a working Ethernet cable connects from the X6v's Ethernet port to
an Ethernet port on your computer.
• Open your Web browser and type
http://192.168.0.1 in the browser's
address field. When the authentication dialog opens, type user and
password (each in lower case letters) in the User Name and Password
fields, then click OK.
• On the ADSL Setup page, be sure to type the User Name and Password
required by your Internet Service Provider.
• If you make any changes, be sure to click Save Changes, then Write
Settings to Flash.
Problem: My X6v’s DSL light continually flashes and does become a
steady green.
• Verify that your Internet Service Provider has activated your DSL
service. If you’re not sure, contact your provider’s customer support to
verify that your service is ON.
• Your X6v might not have connected to your Internet service. Turn off
the X6v, then turn it on and wait a minute before using your browser.
Check your hardware connections.
• Verify that the X6v is connected to a jack with DSL service. Also, make
sure that there isn’t a phone filter between the X6v and the wall jack
connection.
• Your phone cord might be defective. Try a different phone cord.
Problem: I can't make phone calls.
• Did you sign up for the Global Village Service? If not, follow the
instructions in
Setting Up Your Global Village Account After Exiting the
Installation on page 14.
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