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Prestige 304 Broadband Sharing Gateway with 4-Port Switch
8-2 Troubleshooting
8.3 Problems with the LAN Interface
Table 8-3 Troubleshooting the LAN Interface
PROBLEM CORRECTIVE ACTION
I cannot access the Prestige
from the LAN.
Check your Ethernet cable type and connections. Refer to section 2.2 for
LAN connection instructions.
Make sure your NIC (Network Interface Card) is installed and functioning
properly.
I cannot ping any computer on
the LAN.
Check the
10M/100M LAN
LEDs on the front panel. One of these LEDs
should be on. If they are both off, check the cables between your Prestige
and hub or the station.
Verify that the IP addresses and subnet masks of the Prestige and the
computers on the LAN are on the same subnet.
8.4 Problems with the WAN Interface
Table 8-4 Troubleshooting the WAN Interface
PROBLEM CORRECTIVE ACTION
I cannot get a WAN IP
address from the ISP.
The WAN IP address is provided when the ISP recognizes the user as an
authorized user after verifying the MAC address, Host Name or User ID.
Find out the verification method used by your ISP.
If the ISP checks the LAN MAC address, inform the ISP of the Prestige's WAN MAC
address. The WAN MAC can be obtained in the web configurator be clicking
MAINTENANCE
->
DHCP
TABLE
.
In case the ISP does not allow you to use a new MAC, you can clone the MAC from
the LAN as the WAN MAC and send it to the ISP using the web configurator
(
ADVANCED
->
WAN
). It is recommended that you configure this menu even if your
ISP presently does not require MAC address authentication.
If the ISP checks the Host Name, enter host name in the
System
Name
field in the
first screen of the
WIZARD
SETUP
when you connect the Prestige to a cable/xDSL
modem.
If the ISP checks the User ID, make sure that you have entered the correct
Service
Type
, user name (in the
User
Name
field) and password (in the
My
Password
field)
in the
ISP
tab of the
WAN
page in the
ADVANCED
menu.