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ZyWALL 5/35/70 Series User’s Guide
Chapter 52 Troubleshooting 654
52.5 Problems Accessing the ZyWALL
52.5.1 Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
Table 247 Troubleshooting Accessing the ZyWALL
PROBLEM CORRECTIVE ACTION
Cannot access the
ZyWALL.
The default password is “1234”. The password field is case sensitive. Make sure
that you enter the correct password using the proper casing.
Use the Reset button to restore the factory default configuration file. This will
restore all of the factory defaults including the password. See
Section 2.3 on
page 67 in Chapter 2 on page 66 for details.
Cannot access the
ZyWALL via the
console port.
1. Check to see if the ZyWALL is connected to your computer's console port.
2. Check to see if the communications program is configured correctly. The
communications software should be configured as follows:
• VT100 terminal emulation.
• 9600 bps is the default speed on leaving the factory. Try other speeds in
case the speed has been changed.
• No parity, 8 data bits, 1 stop bit, data flow set to none.
Cannot access the
web configurator.
Make sure that there is not an SMT console session running.
Use the ZyWALL’s WAN IP address when configuring from the WAN. Refer to
the instructions on checking your WAN connection.
Use the ZyWALL’s LAN IP address when configuring from the LAN. Refer to for
instructions on checking your LAN connection.
Check that you have enabled web service access. If you have configured a
secured client IP address, your computer’s IP address must match it. Refer to
the chapter on remote management for details.
Your computer’s and the ZyWALL’s IP addresses must be on the same subnet
for LAN access.
If you changed the ZyWALL’s LAN IP address, then enter the new one as the
URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web
service.
See the following section to check that pop-up windows, JavaScripts and Java
permissions are allowed.
You may also need to clear your Internet browser’s cache.
In Internet Explorer, click Tools and then Internet Options to open the Internet
Options screen.
In the General tab, click Delete Files. In the pop-up window, select the Delete
all offline content check box and click OK. Click OK in the Internet Options
screen to close it.
If you disconnect your computer from one device and connect it to another
device that has the same IP address, your computer’s ARP (Address Resolution
Protocol) table may contain an entry that maps the management IP address to
the previous device’s MAC address).
In Windows, use arp -d at the command prompt to delete all entries in your
computer’s ARP table.