WiMAX Device Configuration User’s Guide 197
CHAPTER 13
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories:
• Power, Hardware Connections, and LEDs
• WiMAX Device Access and Login
• Internet Access
• Reset the WiMAX Device to Its Factory Defaults
13.1 Power, Hardware Connections, and LEDs
The WiMAX Device does not turn on. None of the LEDs turn on.
1 Make sure you are using the power adapter or cord included with the WiMAX Device.
2 Make sure the power adapter or cord is connected to the WiMAX Device and plugged in to an
appropriate power source. Make sure the power source is turned on.
3 Disconnect and re-connect the power adapter or cord to the WiMAX Device.
4 If the problem continues, contact the vendor.
One of the LEDs does not behave as expected.
1 Make sure you understand the normal behavior of the LED. See Chapter 14 on page 203 for more
information.
2 Check the hardware connections. See the Quick Start Guide.
3 Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4 Disconnect and re-connect the power adapter to the WiMAX Device.
5 If the problem continues, contact the vendor.
