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Chapter 4 119
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 175.
Symptoms (Verified) Go To
Power On Issue Page 120
No Display Issue Page 121
LCD Failure Page 123
Internal Keyboard Failure Page 123
TouchPad Failure Page 124
Internal Speaker Failure Page 124
Internal Microphone Failure Page 126
ODD Failure Page 128
Modem Failure Page 131
WLAN Failure Page 131
Thermal Unit Failure Page 132
Other Functions Failure Page 133
Intermittent Failures Page 134
Undermined Failures Page 134
Chapter 4