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Troubleshooting
Problems and suggested solutions
The following table describes possible problems you might encounter
while using the CU, along with suggested solutions.
Problem Suggested solution
Drives are not detected
or
The system hangs when
the adapter ROM for the
embedded SATA software
RAID scans the SATA
ports.
• Make sure that the cable ends are connected
properly.
• Make sure that the power cables to the
drives are connected properly.
• Change the cables.
• If everything fails, change the drive(s).
Operating system does
not boot.
• Check the system BIOS configuration for PCI
interrupt assignments. Make sure some
interrupts are assigned for PCI.
• Make sure that you have properly selected
the Boot Device Priority in the BIOS setup.
See “Boot” on page 66 for more
information.
An error occurs while
reading the
configuration data on a
drive.
The drive has failed and needs to be replaced.
There is no existing RAID
configuration on any of
the drives connected to
the system and the
message “Intel
Embedded Server RAID
Technology Not
Configured” displays.
Do the following:
1 Run the RAID configuration utility. See
“Start the RAID CU” on page 104 for
detailed instructions.
2 Select a configuration method to configure
the drive(s).
BIOS reports a mirrored
array is in degraded
mode.
• Make sure all drives are properly connected
and powered on.
• Reconnect, replace, or rebuild any drive that
has failed.