Filter
Top Products
45
Troubleshooting
This chapter lists some common problems, and their solutions.
Problem 1: The NAS Utility doesn’t list any NAS Devices.
Solution 1: Check the following:
• The NAS Device is installed, LAN connections are OK,
and it is powered on and startup is complete.
• Ensure the computer and the NAS Device are on the
same network segment. (If you don't have a router,
this must be the case.)
• Ensure the computer has the TCP/IP network protocol
loaded. In Windows, this is done by using Control
Panel-Network. If an entry for TCP/IP -> Network card
is not listed, use Add - Protocol - Microsoft - TCP/IP to
add it.
You then need to select the new entry (TCP/IP ->
Network card), click Properties, and configure the IP
Address tab.
• If the LAN has a DHCP server, you can select “Obtain
an IP Address automatically”.
• Otherwise, you must select “Specify an IP Address”,
and enter values for IP address and subnet mask. The
IP address range commonly used is 192.168.0.1 to
192.168.0.254, with a subnet mask of 255.255.255.0.
(The NAS Device's default IP address is 192.168.0.2,
with a subnet mask of 255.255.255.0). Remember that
each device needs a unique IP address, and the same
subnet mask.
5