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Actiontec Network Attached Storage Device User Manual
47
Chapter 5 Troubleshooting
Problem 2: The NAS Device is configured, but I can’t find it in Network
Neighborhood.
Solution 2 Try using Start - Find - Computer, and enter the NAS Device's
name. If this does not work, use Control Panel - Network to
check the following:
• TCP/IP protocol is installed. If not, use Add - Protocol
- Microsoft - TCP/IP to install it.
• Check the network Bindings:
• Ensure the TCP/IP protocol is bound to the Network
card (NIC).
Select the Network card, click Properties, and then the
Bindings tab. If TCP/IP is not bound (checked), check
it.
• Ensure the TCP/IP -> Network card entry is bound to
the Client for Microsoft Networks service.
Select the TCP/IP entry for the Network Card, click
Properties, and then the Bindings tab. If Client for
Microsoft Networks is not bound (checked), check it.
• If you don't have a router, check that the IP address is
compatible with the NAS Device's. This means it needs
to be from the same address range (e.g. 192.168.0.1 to
192.168.0.254) and using the same subnet mask (e.g.
255.255.255.0)
• If you do have a router, check that the gateway IP
address is set correctly. Ask the administrator for the
correct value.