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Chapter 16: Solving Problems ● 152
Creating an Archive File
Your Adaptec Storage Manager service representative might ask you to
create a configuration and status information archive file to help
diagnose a problem with your system.
To create the archive file:
1 In the Enterprise View, click the local or remote system on which the
problem is occurring.
2 In the menu bar, select Actions, then click Save support archive.
3 Enter a name for the archive file or accept the default name, then
click Save.
Troubleshooting Adaptec Storage Manager
If you experience problems installing or using Adaptec Storage
Manager, follow these suggestions:
● Ensure that you are logged in to Adaptec Storage Manager at the
permission level you need to perform the tasks you want. (See page 35
for more information.
)
● Ensure that all managed systems are powered on and that you are
logged in to any remote systems you want to manage. (See page 61
for more information.)
● Check all cable connections.
● Try uninstalling and reinstalling Adaptec Storage Manager.